Lighthouse Transportation Services
Lighthouse Transportation Service (LTS) Policies
• All riders must complete the LTS application process before scheduling a ride. This includes submission of a complete eye report with physician's signature.
• An applicant must be legally blind as defined by federal standards and determined by a licensed eye care provider (at least 20 / 200 or have a 20% visual field cut in the better eye) to be eligible for the LTS program.
• Riders must provide exact change at the door or they may be denied services. This includes parking fees and meters, if applicable.
• There will be no eating, drinking, or smoking allowed in Lighthouse vehicles.
• Assistance animals are welcome in Lighthouse vehicles. Pets and other non-service animals are allowed to ride with an individual if they are safely secured in a travel kennel or carrier. However, large dogs are not permitted to ride.
• All riders are required to wear seat belts and may be denied service with refusal to comply.
• The LTS program will discontinue services to any rider who displays inappropriate behavior that may threaten the safety of that individual, the driver, or other passengers in the vehicle. Such behaviors include but are not limited to: verbal / physical abuse, verbal / physical threats, inability to independently follow through with the scheduled appointment upon arrival, disorientation to person / place / time / situation, comprehension deficits, severe memory deficits, etc.
• All complaints will be directed to the Supervisor of Lighthouse Transportation Services.
• LTS drivers will not expect or accept tips.
• Scheduled riders are to be picked up and dropped off at the original locations scheduled by phone. Changes to the schedule are not acceptable once the client is in the vehicle.
• Changes or cancellations must be made at least 2 hours prior to the initial pick up time; however, change accommodations are not guaranteed.
• Riders who fail to call and cancel their LTS ride no less than 3 times prior to pick up will be placed on suspension status for a period of 3 months. Riders who have exceeded 2 suspensions may be permanently dropped from the program after 3 occurrences.
• Rides are to be scheduled no earlier than 7 days and no later than 24 hours prior to the date of transport.
